Hotspot Lending Policy

Hotspot Lending Policy

 

Hotspot Lending Policy: Seekonk Public Library

 

Who Can Borrow a Hotspot?

To borrow a hotspot, you must have a valid Seekonk library card and be in good standing with the Seekonk Public Library.

  • Only one hotspot is allowed per household.
  • Each hotspot can support up to 10 connected devices.
  • Staff will not place holds on hotspots for non-Seekonk cardholders.

Loan Period

  • Hotspots can be borrowed for 14 days.
  • No renewals are permitted.
  • Hotspots must be picked up from and returned to the Seekonk Public Library's Customer Services Desk.

Fines & Fees

  • Overdue Fines: Hotspots accrue a fine of $2.00 per day, up to a maximum of $10.00.
  • Loss or Damage: While patrons will not be held monetarily responsible for loss or damage, your borrowing privileges may be affected.

Late Penalties

In addition to daily overdue fines, the following penalties will be incurred when hotspots are returned late:

  • 1st Offense: 30-day suspension of hotspot borrowing privileges.
  • 2nd Offense: 60-day suspension of hotspot borrowing privileges.
  • 3rd Offense: Revocation of hotspot borrowing privileges.

Acceptable Use & Borrower Responsibility

When using a mobile hotspot, you must adhere to the library’s internet acceptable use policy.

  • The hotspot remains the responsibility of the borrower while checked out.
  • Please do not lend the device to friends or associates.
  • Any attempt to alter the hotspot's configuration is strictly prohibited and may result in the loss of borrowing privileges.
  • If the hotspot is not returned within 3 days after its due date, the service will be turned off, rendering the hotspot unusable.

How to Get and Return a Hotspot

  • Availability: Hotspots can be reserved just like a book, either through the SAILS system or by calling the library service desk at 508-336-8230 during normal business hours.
  • Pickup: Reserved hotspots should be picked up within 7 days, or they will be made available to the next user.
  • Returns: Hotspots must be returned to the Customer Services Desk. Please do not place them in the outside book drop.
  • Condition: Hotspots should be returned with the power cord, SIM card, battery, and case in the same good working condition as when they were checked out.
  • Damaged or Non-Working Hotspot: If the hotspot is damaged or not working, return it to the library desk and report the nature of the damage to a staff member.

Technical Support

For direct borrower technical support, please contact T-Mobile at (844) 341-4834.

Appeals

If your hotspot borrowing privileges are revoked, you may appeal the decision by submitting a written request to the Library Director.

Disclaimers

  • The Library is not responsible for any files, data, or personal information accessed or transmitted using the hotspot.
  • The Library will have no liability for direct, indirect, or consequential damages related to the use of the mobile hotspots, including loss of data or privacy invasions.
  • Those who use the hotspots do so at their own risk and assume full liability for their actions.
  • Hotspot users are accessing the internet through the T-Mobile network, not the Library’s network.
  • Illegal acts involving Library equipment or services may also be subject to prosecution.

Date Approved: 6/16/21; amended 6/21/23; 6/18/25. Last Reviewed 6/18/25.